Our patient portal is a government-mandated secure online website that gives you convenient 24-hour access to your personal health information. On the portal, you can view your lab results, medications, and recommendations discussed at your visit. Other services on our patient portal include ask a nurse, bill payment, and prescription refill requests. You can even schedule your appointments at our Dermatology clinics in Nashville, Columbia, Franklin, and Pulaski, Tennessee on the portal!
Frequently Asked Questions
How do I access my patient portal?
For returning users, click "Patient Portal" located on the top of our website's homepage. Once on the "Patient Portal" page, select the link "Click Here to Access Our Patient Portal". Enter your login information in the top right corner.
For new users, if you have provided us with an email, either when scheduling your appointment or during your visit, you should have received a confirmation email signing you up for our patient portal. If you have yet to receive this email, please call your preferred Skin Solutions location. When calling, press 1 from the phone menu to contact someone who can resend the email.
How do I update or make changes to my contact information?
Under "My Account" on the left side of your screen, click "Personal Information". Here you can make any necessary changes to your personal details, address, phone number, and email.
How do I enter my emergency contact information into your system?
On the left side of your screen click "Personal Information" underneath "My Account". Scroll to the bottom of this page where you will find the section to enter or make changes to your emergency contact information.
How do I choose a pharmacy to pick up my medications?
On the left side of your screen under "My Account" click on "Additional Information". Once you have reached the "Additional Information" page, click on the drop down menu under "Pharmacy". In the box enter the name of the pharmacy, city, state, and zip code. Click on your preferred pharmacy when you see it appear in the drop down menu. Be sure to click submit at the bottom of the page to ensure your pharmacy details are saved.
How do I pay my bill online?
Underneath "My Account", click on "Latest Statement". Scroll to the bottom of the screen and click the orange "Pay Bill" button in the lower lefthand corner. Enter your billing information and credit card details when prompted. Once all information is entered, click the "Make Payment" button.
How do I ask a nurse a question?
Underneath "Messages" on the Dashboard, click "Ask A Nurse". Choose the facility you were seen at and the provider you saw from the drop down menus. Enter the subject of your query in the "Subject" box and your question in the "Message" box. After clicking submit, you should find the nurse's response in your inbox (underneath "Messages" on your Dashboard) the following business day.
How can I request a refill for one of my medications?
Underneath "Messages" in your Dashboard, click on "Refill Requests". Now Check the box next to the medication you would like to be refilled and select the orange "Refill Request" button below. Select the facility of your previous appointment from the drop down menu, the provider you saw, and the pharmacy where you'd like to pick up your medication. If you do not see your pharmacy in the drop down menu, enter the pharmacy name, city, state, and zip code. Once all fields all fields are completed, click submit.
How do I learn more about my medical condition?
Underneath "Education" on your Dashboard, click "Patient Education". There you will find the recommended educational materials selected by the Provider during your visit.
How do I view my lab results?
Click on "Lab/Diagnostic Results" from the drop down menu underneath "Medical Records" on the left side of your screen. If your results do not appear here, they may have not been uploaded yet or you may need to use a different browser.